Frequently Asked Questions
Everything you need to know about shopping with KISAH.
How do I determine the right size for my KISAH outfit?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart. If you are between sizes, we suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags attached. Please visit our Returns Portal to start a request.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take 7-14 business days depending on the destination and customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my KISAH garments?
To maintain the quality of our fabrics, we recommend following the care label instructions inside each garment. Most items are best preserved by cold washing and hanging to dry.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.